These answers cover frequent questions about mooncat products and service.
What is available?
The catalog includes nail color, specialty finishes, coordinated sets, application tools, and related extras. Product pages show the choices currently offered.
How long does delivery take?
Authorized orders are generally processed in 1–2 business days, followed by an estimated 4–6 business days in carrier transit.
Can a defective or non-defective item be returned?
Yes. Request a mailed return within 30 calendar days after delivery. A non-defective product must be new, unused, and in original condition; problem merchandise can be reviewed with supporting evidence. See the Refund Policy.
Are exchanges offered?
Yes, subject to approval and current stock.
What fees apply to a return?
The parcel includes a free prepaid label for an approved mailed return, and no restocking fee is collected.
When is a refund started?
After approval, we process and initiate the refund to the original payment method within 10 days; provider posting can take longer.
How do payment and tracking work?
Use the payment choices shown by checkout. Tracking is shared when supplied by the carrier.
Where can I get help or review privacy choices?
Open Contact Us for support, and read the Privacy Policy for cookie and personal-data information.