We accept return requests for defective and non-defective new merchandise, and we also accept exchanges under this process.
Eligibility and request window
Contact us within 30 calendar days after delivery. Damage, defects, missing parts, an incorrect item, or a material difference from the description may be reviewed. A non-defective item may be returned for a change of mind, preference, or selection mistake when it remains new, unused, and in its original condition. Rights that cannot be excluded by applicable law remain available.
Approval before mailing
Email zanotuyob97@gmail.com with the order number, checkout email, and reason. Supply photos or video for a product problem and retain packaging and related components. Wait for approval before sending anything; after approval we confirm the accurate return address and instructions. Our correspondence address is not automatically the return destination.
Prepaid mailed return
Returns are made by mail. A free prepaid return label is included in the package; after approval, use that enclosed label with the confirmed directions, so the corresponding return postage is not charged to the customer. If the label is missing or lost, ask us for help. No restocking fee applies.
Exchange and refund timing
An exchange depends on review and available inventory. Once a refund is approved, we process and initiate it to the original payment method within 10 days. A bank, card issuer, or payment provider may require additional time to post the credit.